For many companies the IT department acts as a centralized survey developer, servicing the needs of business users throughout the organization by developing and deploying surveys on their behalf.
The Inquisite Survey System easily supports this business approach by enabling the IT organization to control and manage the survey deployment process across the enterprise, while allowing the business owners to access and analyze survey data worldwide. It also enables IT departments to integrate with existing CRM, HR, or other enterprise systems, incorporating additional data into their surveys and reports. Moreover, all response data can automatically feed into existing business systems allowing IT to integrate survey data throughout the organization in an automated fashion.
In addition to developing and managing surveys, IT departments can also use surveys internally to measure the performance of information technology departments and help desk organizations, especially as businesses evaluate whether to in-source or out-source these services.
Features and Benefits
- Develop and deploy powerful surveys quickly and easily
- Real-time service feedback and insight
- Automate the deployment of surveys including frequency, timeframe, and duration saving time and cost
- Centralized question library to standardize IT service surveys across the organization
- Survey re-open feature enables you to redeploy surveys for service trend analysis
- Survey alerts allow you to notify individuals to take immediate action based on survey results
- Multi-language support to deploy a survey across multiple geographies
- Scalability to support multiple surveys and thousands of responses simultaneously
- Integrate with existing help desk systems to automate service monitoring
- Delivered as a hosted or onsite deployment
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Common Survey Types
IT/Help Desk Satisfaction Surveys
The Inquisite Survey System allows you to monitor the effectiveness and quality of service levels of your IT department and help desk by tracking service levels, speed of response, and customer satisfaction.
By integrating with existing help desk systems you can also initiate a survey based on actual service events. In addition, with Inquisite survey alerts, you can notify managers or employees if service levels are not met to ensure that service problems are addressed in a timely manner.
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