La Senza Selects Inquisite to Assess Employee Satisfaction

Canadian Retailer to Deploy Web Surveys to 4,500-Member Workforce at More Than 300 Locations

AUSTIN, Texas - November 10, 2003 - Inquisite announced today that La Senza Corp. (TSX: LSZ), one of Canada's leading specialty retailers of women's lingerie and apparel, will begin using Inquisite web survey technology to maintain strong relationships with employees at its more than 300 stores across Canada and the United States.

La Senza's underwear, loungewear and sleepwear are targeted at women from 18 to 35 years of age and sold through La Senza and Silk & Satin stores. The growing "tween" market is addressed by the company's La Senza Girl stores and web site. Headquartered in Montreal, La Senza entered the U.S. market this year with the opening of five stores in the Northeast. The company's annual sales for 2002 reached $244.6 million.

Sylvia Dholah, La Senza's human resources director, will replace the paper-based employee satisfaction surveys her department conducts each year with Inquisite web surveys administered through the company's point-of-service (PoS) system. The anonymous surveys will ask employees to rate benefits, compensation, training, opportunities for advancement, relationships with supervisors and company culture. La Senza also plans to begin rolling out customer-focused surveys within the next several months.

"Inquisite will enable us to obtain the data necessary to be far more responsive to our 4,500-member workforce. It will allow us to bypass the development of slow and expensive paper surveys or posting surveys on the Internet that are printed out, completed and faxed or mailed in. We'll also be able to stop hiring temporary employees to manually input responses," Dholah said. "Inquisite will help us to update and release surveys as we want and get feedback in days, not weeks. That expediency enables us to show our employees that we care about their perceptions and value their opinions."

Front-line employee turnover has a major effect on companies' bottom lines by inhibiting their ability to keep current customers, acquire new ones, increase productivity and pursue growth opportunities. According to a recent study by Mercer Human Resource Consulting, turnover at the store level tends to be high, making attraction and retention strategies key in the retail industry. According to Mercer's survey, the average total turnover rate for non-management positions is 44 percent, compared to only 17 percent for management positions.

"Successful retail is more than selling product. It's the interaction and emotional attachment between the store and the customer. It's the committed front-line employees with strong product knowledge and service skills who create the loyal customers who return again and again," Dholah said. "La Senza recognizes that the employer-employee relationship is the cornerstone of our financial success and continued growth. Inquisite will enable us to strengthen that relationship so the company and the workforce can continue to grow, both collectively and individually."

About La Senza
La Senza, headquartered in Montreal, is a specialty retailer offering fashionable lingerie and sleepwear sold in its 203 La Senza and Silk & Satin stores, fashionable apparel for girls sold in its 71 La Senza Girl stores, and fashionable apparel for women sold in its 34 annex locations. Stores are located in every province in Canada and five newly opened La Senza stores in the United States. In addition, independently owned La Senza and La Senza Girl stores are operating in 13 other countries under license. For more information, visit www.lasenzacorporation.com.

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About Inquisite
Inquisite is a leading provider of do-it-yourself web survey technology and services. Inquisite helps the business user collect, analyze and report strategic information across a broad range of organizational disciplines. Inquisite's robust features empower managers to make better decisions, while its ease of use promotes enterprise-wide installation and training, resulting in superior ROI and competitive leverage. Many of the world's leading organizations use Inquisite for their mission-critical B2B, B2C and B2E evaluation and feedback initiatives. Headquartered in Austin, Texas, Inquisite's customer base includes industry leaders in the customer satisfaction, education, financial services, healthcare, human resource, government, manufacturing, pharmaceutical and retail sectors. For more information, visit www.inquisite.com.

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Contacts:

Inquisite Marketing
512.225.6800
marketing@inquisite.com