Inquisite 7.0 Promotes Feedback Culture by Integrating Survey Data With Existing Information Systems

Usability, Automation, and Integration Enhancements Empower Organizations to Leverage Surveys In Order to Establish an Enterprise-wide Feedback Culture

AUSTIN, TEXAS - May 16, 2005 - Inquisite Inc., an enterprise provider of feedback and survey technology, unveiled Inquisite 7.0, a sophisticated survey system that allows organizations to extend their surveying capabilities and utilize feedback to evaluate core business processes. As companies adapt to today's fast-paced, competitive marketplace, they are realizing the increasing value that online surveys can provide. This ensures that the feedback from customers, employees, partners and stakeholders is current and actionable.

In his recently published report, Gartner Analyst, Esteban Kolsky states, "As the value of customer and employee feedback gains importance among organizations worldwide, more enterprises are seeking ways to collect and analyze data and to use the information gathered in conjunction with existing data and needs. Organizations have used surveys for internal and external purposes for many years, often deploying a single survey for a specific purpose, without a strategic reason for the implementation." Kolsky also advises, "Adopting a single solution for these purposes, such as an enterprise feedback management system, can help users consolidate the different tools at work within your organization, integrate the results with current data and analytical tools, and leverage investments many times. When all these steps are completed, your organization could realize more than simply cost savings - you could gain a more strategic outlook for direct feedback management."

"Inquisite 7.0 makes a significant forward leap in the areas of response tracking, page timing and customized formatting," said Dr. Neil Carlson, Center for Social Research at Calvin College. "Our response rates have already benefited from our new ability to include accurate statements about real-world time-to-completion rates in reminders to non-respondents. We are also excited about the prospect of automating Inquisite invitations and reminders with links to other data systems."

About Inquisite 7.0
Inquisite 7.0 enhances its graphical builder to simplify the creation of electronic forms and helps users streamline the process of data collection and analysis. New web services integration capabilities provide ‘set-and-forget' automation which allows critical feedback data to complement other enterprise systems. Inquisite is available both as a hosted ASP solution and as a product directly installed in a customer's environment. Additional product enhancements include:

Standardized Integration
Inquisite has expanded its robust Software Developers Kit (SDK) through the use of industry standard web services. Web services allow applications from different sources to communicate with each other in a more standard, cost effective manner. Inquisite's survey technology can now be combined with other enterprise systems, drastically increasing a company's ability to integrate feedback into its existing processes such as surveys triggered by a customer order or support call. Users can automate invitation management through 'set-and-forget' automation capabilities, and reduce administration time by integrating with existing infrastructure and business processes. With Inquisite 7.0, organizations can now enable 'response notifications' which allows them to receive, or assign, emails that contain respondent data at the time of survey submission.

Simplified Design and Usability
Inquisite 7.0 provides a flexible, user-friendly interface for survey authors, which now includes Survey Import technology. This feature provides users with the flexibility and speed to import survey documents in Rich Text Format (*.RTF) from common word processing applications, significantly reducing survey creation and deployment timelines. Advanced Text Formatting enables survey authors to use special formatting to individual characters, words, or phrases that are within questions, answers, and labels such as individual word highlighting. Additionally, Inquisite 7.0 includes Dynamic Branching which greatly simplifies the survey flow, and Smart Ranking, which automatically assigns or removes a respondent's priority ranking via a simple click of the mouse, providing respondents an improved survey experience.

Improved Survey Quality
In order to provide survey authors with a broader view of their survey projects, Inquisite 7.0 introduces a series of survey campaign reports. These reports provide metrics on the effectiveness of the survey campaign, and allow for enhanced visibility into respondent think time and abandonment rates. Inquisite 7.0 also includes Partial Response Collection, which allows Inquisite users to capture, analyze and act upon incomplete respondent data enabling the Inquisite user to make survey adjustments and therefore increase overall response rates.

"Our 7.0 release demonstrates our commitment to our customers by addressing the priorities they have communicated via our ongoing feedback process. Inquisite empowers decision makers to effectively ask questions, analyze results and act upon the feedback they choose to collect," said Arturo Coto, CEO of Inquisite. "In today's competitive climate, understanding the collective knowledge and opinions of your customers and employees is fundamental to making informed decisions. Combining direct feedback with behavioral, transaction data that reside in CRM and ERP systems provides a clearer decision path. Inquisite's new web services feature automates the act of gathering information and is more likely to be leveraged in the decision-making process."

About Inquisite
Inquisite is an enterprise provider of feedback solutions, including web survey technology and services. Inquisite empowers organizations with the ability to ask, analyze and act upon their findings, promoting an effective feedback culture. Inquisite's feedback process enables managers to make better decisions, while its ease of use promotes enterprise-wide installation and adoption, resulting in superior ROI and competitive leverage. Many of the world's leading organizations use Inquisite for their mission-critical B2B, B2C and B2E evaluation and feedback initiatives. Headquartered in Austin, Texas, clients include industry leaders in the education, energy, financial services, government, healthcare, manufacturing, pharmaceutical and retail sectors.

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