Government Technology Conference Honors Inquisite Survey System as Best Solution Award Winner
On Tuesday, January 29, Inquisite announced that its work with the Texas Department of Information Resources has been honored as a "Best Solution" at the 2008 Government Technology Conference (GTC) Southwest. Rather than develop in-house solutions, the Texas DIR leveraged Inquisite's flagship Survey System to facilitate statewide IT assessments, saving money and labor resources while accelerating information gathering and decision making.
"To have the Inquisite survey system recognized by GTC Southwest is a tremendous honor for us, and is also a testament to the advances that state governments are making in the use of technology to increase the efficiency of their operations," said Arturo Coto, CEO of Inquisite. "As the amount and complexity of data collected over time increases, it becomes increasingly important to implement systems that can effectively analyze and manage that data effectively. Inquisite is extremely proud to be a part of that process and we thank GTC for the recognition."
The Best Solutions Showcase is a component of the GTC expo featuring successful solutions that are implemented in a government organization. Nominations were open to all GTC exhibitors to submit a technology solution and detail a government business challenge that is solved with their products. All submissions were reviewed and selected by GTC.
Ask an Expert
Q. We use Inquisite to conduct customer surveys after they've interacted with our support team. Is there a way to automatically escalate negative feedback to quickly appease angry customers?
A. Taking real-time action based on survey results is a new and powerful functionality in Inquisite Survey System 8.5 with the Respondent Management Module (RMM). The alerts feature coupled with hidden questions and pre-population is an easy way to manage customer satisfaction. In a customer support scenario, a question like "How satisfied were you with the level of customer service you received on this case?" with hidden questions about case ID, service agent and manager could be set up to trigger an email to the agents manager if the response is "Very Dissatisfied."
Additionally in this new release, you can select any number of conditions that can trigger an email alert. In the same customer support scenario, the addition of hidden questions for renewal data and account manager would it make it possible to trigger an email to the sales team to quickly follow up with someone who indicated they were "Very Satisfied" with their customer service experience and their renewal date was less than 3 months way.
The possible solutions using alerts are virtually endless across your Marketing, Operations, IT, and HR departments. For more information about what Survey System 8.5 and RMM can do for you, contact your account manager or click here to view a recorded webinar about the new features and functionalities of this release.
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