Energy

Energy companies are facing increased regulatory and competitive pressures, making it difficult to deliver secure, economical, and reliable sources of energy. Energy companies are under pressure to cut costs, improve service levels, and acquire marketing and trading skills. And, as global industry deregulation and restructuring gives consumers more energy supplier choices, customer care has grown in importance to retain consumers.

Inquisite Survey and Inqusite EPM enable Energy companies to:

• Gain rapid customer and competitive insight
• Maintain and track supplier channel profiles
• Test new product concepts
• Measure brand awareness and effectiveness
• Conduct objective employee appraisals
• Assess training and development needs
• Align employee performance with customer satisfaction goals