"As the largest international, privately held leasing company, customer satisfaction is job number one. As part of our customer service initiative, ARI creates customized presentations that include a detailed summary of our customers' vehicle usage, expenses, savings, and recommendations to improve their fleet management that until now was time consuming and expensive to produce. Using the Reporting Plug-in we have saved more than half an hour in manpower per survey as we are now able to create sophisticated reports with a few clicks of the mouse, update reports as new survey data becomes available, and administer the data to both the customer and the business users in order to create a better experience."
Joe DeCosta, Customer Call Center Supervisor
Automotive Resources International (ARI)
"The Professional Services Team provided excellent service throughout the project. They worked long and hard to meet a firm deadline. The dates and times promised were kept."
Bob DeVed, Director of Human Resources
CIBA Vision
"Using surveys, we create an attitude of ongoing assessment...institutions need to consistently check the atmosphere by instituting checks and balances for monitoring programs and services, and Inquisite makes this process very easy."
Rob Springer, Director, Institutional Research Office
Elon University
"Inquisite has played a significant role in our department being more economical. We have been able to eliminate the dollars spent on paper surveys, which is approximately $80K a year, as well as decrease the labor needed to conduct them."
Phyllis Myers, Director of Institutional Research
Trident Technical College
"Inquisite is a very user friendly and intuitive tool. I am able to build a survey within one day and receive results within 48 hours. In addition, the help that I have received from Inquisite's Support Department has been outstanding."
Jennifer Dean, Durham School Services Marketing Manager
Durham School Services
"Inquisite has reduced our labor costs dramatically."
Jonathan Schnyer, University of Virginia, Office of Institutional Assessment
University of Virginia
"Inquisite 7.0 makes a significant forward leap in the areas of response tracking, page timing and customized formatting. Our response rates have already benefitted from our new ability to include accurate statements about real-world time-to-completion rates in reminders to nonrespondents. We are also excited about the prospect of automating Inquisite invitations and reminders with links to other campus data systems."
Dr. Neil Carlson, Assistant Director of the Calvin College Center for Social Research
Calvin College Center for Social Research
"Version 7.0 of Inquisite's web surveying software included some much needed enhancements to its already strong software. Some of the more useful enhancements were: individually formatting text within a given text element, dynamically branching questions on the same page, importing questionnaires directly from Word, and new reporting options which show the length of time respondents spend on any given survey page as well as abandonment rates per page. Top marks go to Inquisite for their customer service/support and for constantly upping the ante by producing software with a strong emphasis on making the lives easier of both survey administrators and respondents."
Chris Steuble, Manager of Survey Operations
NAHB Research Center
"We were searching for a highly scalable survey tool that could be used to gather and analyze information from our centralized employee base and from thousands of clients dispersed across the United States. With Inquisite, I sent out survey invitations on a Monday and within the week, I was able to identify definite trends from the data we collected which is helping our executive team shape our recruitment and retention policies."
Wayne Consolvo, Human Resource Director
Identigene
"At Chevron, it has always been important for us to gather and understand feedback from our employees. Prior to deploying Inquisite, we used outside consultants to conduct our surveys, but it would take 3–4 months to receive the results. With Inquisite, we are able to compile and publish employee feedback instantly through frequent "pulse" surveys—saving 80% of our previous surveying costs."
John Kasley, Manager of Enabled Learning
Chevron
"When we send someone to a repair facility, we can't directly control the quality of service they receive. The results from Inquisite are providing us with unique insight into the factors that drive the satisfaction of our end users, and the speed of this feedback provides an edge when managing our vendor network. Inquisite is allowing Wheels to really examine how well our partner repair facilities are performing in terms of quality, service, price and speed."
Joseph Gnorski, Marketing Analyst
Wheels, Inc.
"Not only does Inquisite provide an efficient way to create and manage surveys delivered to such a diverse audience, but it's an enormous time-saver during the data-collection and analysis process"
Kelly Preisel, Senior Analyst
KeyCorp
"Using traditional paper surveys, it often took weeks after deployment to begin receiving responses. Using Inquisite, we anticipate that we'll begin to receive feedback within 48 to 72 hours. This rapid turnaround will enable the ADA to be even more responsive as it measures the attitudes, values and beliefs of our diverse constituent groups spread across the nation."
Marty Moore, Director of Strategic Marketing
American Diabetes Association
"Lots of times a survey can be done instead of hiring a consultant. I did one project that saved us $50,000 to obtain the same information."
Lynn Peterson, Customer Strategy Business Research Specialist
Eastman Chemical Co.
"We wanted to have control of the content and ask our own questions. Purchasing Inquisite allows us to use the survey anyway we want to."
Steve Lopez, Systems Administrator
Chevron Texaco Credit Union
"Inquisite helps us gather information at a rate that was not even feasible with our old methods. In our industry, that is a critical difference. The whole cycle time from business questions to analyzed results has been dramatically reduced. As a result we are making better decisions and the demand for information is skyrocketing."
Edward Halteman, Senior Research Analyst
Storagetek
"Inquisite helps HR poll essential information, reduces the costs of administering surveys, provides results immediately, improves the rate of response and increases the accuracy of the data."
HR Magazine